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Note: This section contains technical terminology that you may not be familiar with. However, you do not need to fully understand the terms to see how InstantEcom's redundant systems provide you with a nearly fail-safe reliability guarantee.

InstantEcom backs up it's 99.9% uptime guarantee with the following:

Multiple Redundant Application Servers

We have live backup computers that provide a seemless transition when one computer fails. You and your customers will never be aware that there is a problem.

Computer systems can fail at any time. To avoid any interruption in your website service, multiple identical copies of the computer that hosts your website are set up to run simultaneously. When one server fails, there are several others backing it up at all times. You and your customers will never see an interruption of service to your website or any annoying error messages.

Multiple Redundant Load Balancers

Just as we do with our servers, we have multiple load balancers on standby in order to prevent downtime.

24/7 System Checking

InstantEcom employs special computer programs that automatically check the status of each server 60 times per hour. If there is a server failure, a repair routine automatically tries to correct it. If that program fails to bring the server back online, a repair technician is notified of the failure.


During the repair process, you and your users will never know there is a problem or that repairs are being made.

Facilities Located On An Internet Hub

InstantEcom is located on an Internet hub. In addition, our building is specifically designed to meet the needs of a high-tech environment. What does this mean to you? It means that your website will always load quickly whenever a potential customer tries to access it.

Secondary/Backup Mail Server

We know that email is important. Your business depends upon your customers being able to contact you and to receive timely responses. If the primary mail server fails, a secondary mail server will automatically take over the functions of the failed server. The primary will then reboot itself, which will restore all of its system functions. Of course, users will never know there is a problem or experience an email failure.

Secondary/Backup Database Server

Most of the website's information is stored on a special computer known as a database server. If the primary database server fails, there is a backup that will automatically take over the functions of the failed database server.

On-site backup Every 4 Hours

All servers are backed up every 4 hours to other servers that are located on site. Your data is saved in at least two different physical locations on site at all times.

Off-site Backup

A backup of your data is also taken off-site to a separate location in order to prevent a permanent loss of information in the event of a catastrophe.

RAID (multiple hard drive storage)

Redundant Array of Independent Drives

RAID stores your data on at least two different drives that operate simultaneously at all times. If one drive fails, the backup drive seemlessly takes over while a technician replaces the failed drive. There is never any lost data or service interruptions.

Enterprise Class Hard Drives

All of the main server hard drives are known as enterprise class hard drives. An enterprise class hard drive costs 2 to 4 times as much as a regular home or office hard drive, however it has a much higher MTBF, or "mean time between failures." This is a manufacturer's rating that estimates the average time between hard drive failures. The higher the MTBF, the less often problems occur.

Secondary/Backup Firewall

The firewall is designed to protect important website information, such as credit card information, from security breaches. In the unlikely event that the firewall fails, an equally-secure backup firewall will take over the functions of the failed firewall without any interruptions in protection.

Secondary/Backup File Servers

There is a backup file server that will automatically take over all functions if the main file server fails.

Dedicated Server Facilities

There is a chilled server room, which houses only servers, that will keep them operating at optimum performance levels.

Redundant Cooling Systems

All rooms that store computer equipment must be air conditioned to dissipate the heat that builds up when the systems are running. If our primary cooling system fails, we have backup air-conditioning systems that will take over to prevent overheating.

Uninterruptible Power Supply (UPS)

A UPS, or uninterruptible power supply, prevents power surges and outages from damaging sensitive computer equipment. All InstantEcom servers are equipped with UPS devices to prevent power surges and to act as a temporary backup power supply.

Secondary/Backup Power

There are backup power units installed on all InstantEcom servers that provide power for a short-term power interruption.

Emergency On-site Power Generators

InstantEcom has multiple on-site power generators available to provide power in the event of a long-term power interruption.